Swisscom earns 80% of its revenue from products that did not exist eight years ago. The company keeps re-inventing itself to deliver innovative products that meet the changing needs of its customers. How do you lead such a company? How do you give employees a sense of security while encouraging creativity and ensuring productivity of the highest quality?
Innovation is no accident! - On the way to an experience driven company
At our last conference next:organizing, Felix Höllenstein, Head of Human Centered Design Small & Medium Enterprises, gave a an impressive talk about their next:practice – how they use Design Thinking as a lever to transform the Swisscom culture.
Swisscom is Switzerland’s leading telecom provider and one of its foremost IT companies – around 21000 employees generate revenue of approx. 11.4 billion CHF annually.
Find out more about Swisscom: http://ict.swisscom.ch
Human Centered Design - Swisscom Next Organisation Wien
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